ORM — Unickco

What's actually included

No vague "strategy sessions." Real deliverables.

✓ Ongoing monitoring across Google, social media, review sites and forums

✓ Response strategy and templates for reviews, complaints and comments

✓ A crisis plan for the moments that need a fast, careful response

✓ Proactive reputation building: encouraging real reviews and positive coverage

✓ Monthly sentiment reporting so you know where you actually stand

Good fit if: You've had at least one moment where you wished you'd already had a plan.

How we do it

We track what's being said about you, everywhere it's being said.

Fast, careful responses that de-escalate instead of feeding a fire.

We work on the positive side too, so one bad week doesn't define a whole reputation.

Before you ask

Can you get negative reviews removed?

Only if they violate a platform's actual policies. We won't promise to erase legitimate criticism, but we will help you respond to it well.

Do you monitor mentions outside of reviews too?

Yes, including social media, forums and news coverage, not just review sites.

What happens if something goes wrong outside business hours?

We agree on an escalation plan upfront so urgent issues get a response fast, not on Monday morning.